We can provide an HR Enquiry Centre that all employees use to request HR services, report issues, access your HR policies & procedures, find training or support information, or look up information in your HR Knowledge Base.

The enquiry centre is integrated with your intranet – or even forms the basis for your intranet portal if you do not have one now.

We take the noise out of employee support so that your team can be more focussed

Omni-Channel Support

Our administrators  are available to answer your enquiries so you can get on with your strategic HR plans.

Just like your customers, your staff routinely communicate across multiple channels, and their channel preferences differ across the generations. For the younger members of the workforce, phone and email are the choices of last resort, not first resort, and they move in and out of different ways of communicating including self-serve, messaging, web chat, online forms and social media.

Our Enquiry Centre integrates all of these into a common interface, with consistent treatment and seamlessly switching among modes in real time. We answer their enquiries on your behalf.

Support Portal

The HR Enquiry Centre portal  provides support for the entire organisation.

As well as providing technical support for the Orchard services, the Support Portal is customised for HR in your organisation.

Your branded support portal is the place where all employees go to make HR enquiries. Your employees and managers can access HR News, training information, review policies or procedures, or log in to the HRIS to update their records.

HR Request Catalog

Employees, and your HR department,  can also request common services from our administrators if they are unable to complete a task via self-service.

Updates to position data, creation of new employees, initiating an exit process or making system configuration changes are tasks that you can request via our standard request catalog. Or you can contact us using any of the support channels above.

HR Knowledge Base

As part of our Enquiry Centre service we create an HR Knowledge Base allowing all of your policies, procedures, news, training material, and HR documentation to be searched from a single place.

As we support you over time we will add all that we learn to the knowledge base so that  your employee and management questions can be resolved through a simple look up.

Collaboration

Turbocharge your intranet by using SAP JAM Collaboration software to create an internal social media environment which can be used by teams, projects, special interest groups or anyone to share information, or discuss topics of interest.

Ask us about how we enable this functionality for your whole organisation.

Your employees are full of questions and we are there to answer them